Grievance Redressal & Escalation Desk

At Sevazo, your satisfaction is our priority. We are committed to resolving your concerns promptly and transparently. If you face any issues with your orders, our delivery partners, or vendors, please follow our 3-Level Escalation Matrix below.

Level 1: Customer Support FIRST CONTACT

For immediate assistance regarding order delays, missing items, or payment failures, please reach out to our primary support team. Most queries are resolved at this stage.

In-App Support: Go to 'Help Center' in the Sevazo App
Email: support@sevazo.in
Phone: +91-9610193337 (Available 9 AM to 9 PM)

⏱️ Resolution Time: Immediate to 24 Hours

Level 2: Grievance Officer ESCALATION

If your issue remains unresolved after 24 hours, or if you are unsatisfied with the resolution provided by the Customer Support team, you may escalate the matter to our designated Grievance Officer.

Officer Name: Deep Singh / Current: Operations Head
Designation: Grievance Officer
Email: support@sevazo.in
Office Address: Sevazo Headquarters, Jaipur, Rajasthan, India

⏱️ Acknowledgment: Within 48 Hours | Maximum Resolution Time: 15 to 30 Days

Level 3: Nodal Officer FINAL REVIEW

For severe compliance issues, legal notices, law enforcement inquiries, or if the Grievance Officer fails to resolve your concern within the stipulated time, you may contact the Chief Nodal Officer.

Designation: Chief Nodal & Compliance Officer
Email: support@sevazo.in

⚖️ Statutory Rights: As a consumer, if you feel your rights have been violated and the platform has not resolved your issue within 30 days, you have the right to register your grievance with the National Consumer Helpline (NCH) via the Govt. of India portal: https://consumerhelpline.gov.in/ or by calling 1915.