Your Privacy.
Our Responsibility.

This Privacy Policy applies to users of SEVAZO, including customers, sellers/vendors, delivery partners and visitors to our website, mobile applications, dashboards and related services, collectively referred to as the "Platform".

By using the Platform, you acknowledge that you have had an opportunity to review this Privacy Policy. Where consent is required under applicable law, SEVAZO will obtain consent through an appropriate notice and affirmative action.

We aim to collect information that is reasonably necessary to provide, secure and improve our services.

• Identity: Name, mobile number and email address where provided.
• Delivery: Delivery address, location/pin and related instructions.
• Transactions: Orders, cart information, transaction records and support interactions.
• Communication: Relevant communications with SEVAZO support, sellers and delivery partners.
• Payment: Payment processing may be handled by third-party payment service providers. SEVAZO does not intentionally store full card numbers, CVVs or UPI PINs.

For vendor onboarding, verification, order fulfilment and settlements, we may collect:

• Business/store name and owner or authorised representative details.
• Registered/business address and contact information.
• GSTIN, PAN, Udyam details and other applicable business information.
• Product/category-specific licences or registrations where applicable.
• Bank account and IFSC information for legitimate settlements and payouts.
• Store location, inventory and operational information required to provide the Platform.

The documents requested may vary according to the category of products/services offered by the vendor.

• Identity & KYC: Name, mobile number and identity/KYC information required for lawful onboarding and verification.
• Vehicle Information: Driving licence and vehicle details where required.
• Location: Location information while a delivery partner is on duty, where required for delivery, safety and route optimisation.
• Payment: Bank details required for legitimate payouts.
• Verification: Photograph or other identity verification information where required and permitted by applicable law.

• Camera & Photos: May be used for product/document uploads and proof of delivery where the relevant feature requires it.
• Location: Used to provide accurate delivery services, address selection, routing and delivery tracking where enabled.
• Device Information: Device model, operating system, IP address, application version and related technical information may be collected for security, diagnostics and service improvement.
• Cookies & Analytics: We may use cookies and similar technologies for login sessions, preferences, analytics and security.

Personal information may be used for purposes including:

• Providing and operating SEVAZO services.
• Processing and fulfilling customer orders.
• Connecting customers with relevant sellers and delivery partners.
• Processing payments, refunds and settlements through applicable service providers.
• Sending order updates, OTPs, invoices, service notifications and important communications.
• Improving platform performance, reliability and user experience.
• Preventing fraud, abuse, misuse and security threats.
• Meeting applicable legal, tax, regulatory and compliance requirements.

SEVAZO does not sell personal information to data brokers. Information may be shared where reasonably necessary for providing services or meeting legal obligations.

• Assigned Seller: Relevant customer/order information may be shared for order preparation and fulfilment.
• Delivery Partner: Relevant delivery information may be shared to complete the assigned delivery.
• Service Providers: Payment, mapping, communication, hosting, analytics, security and technical service providers may process relevant information on our behalf.
• Legal Authorities: Information may be disclosed where required or permitted by applicable law, legal process or lawful government request.

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide services, resolve disputes, maintain security and comply with applicable legal and regulatory requirements.

Certain transaction, accounting, tax and business records may need to be retained for statutory periods. For example, GST record-retention requirements can extend for the period prescribed under applicable tax law.

When information is no longer required and there is no lawful reason for continued retention, we may delete, anonymise or securely dispose of it in accordance with our retention practices.

Subject to applicable law and the circumstances of processing, users may have rights relating to their personal data, including:

• Request access to personal information held by SEVAZO.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally applicable.
• Withdraw consent where consent is the basis of processing, subject to applicable law and consequences of withdrawal.
• Raise concerns or complaints regarding the processing of personal information.

We use reasonable technical, organisational and administrative measures designed to protect personal information against unauthorised access, misuse, alteration, loss or disclosure.

• Secure communication technologies such as HTTPS/TLS where applicable.
• Access controls and authentication mechanisms.
• Appropriate handling of passwords and credentials.
• Reasonable safeguards for cloud and application infrastructure.
• Monitoring and security measures intended to detect misuse and unauthorised activity.

No method of electronic transmission or storage can be guaranteed to be completely secure. If a personal data breach occurs, SEVAZO will take appropriate steps in accordance with applicable law.

The SEVAZO Platform is not intended for children below 18 years of age.

We do not knowingly process personal data of children except where permitted by applicable law and subject to applicable parental or guardian consent requirements.

If you believe that a child has provided personal information to SEVAZO without appropriate permission, please contact us at support@sevazo.in.

SEVAZO may use automated systems and algorithms to support operational functions such as:

• Order allocation and delivery routing.
• Platform security and fraud prevention.
• Service quality and operational monitoring.
• Detection of suspicious or abusive activity.

Where applicable, automated systems may contribute to operational decisions such as temporary restrictions or additional verification. Such actions may also be reviewed or handled through appropriate support processes where applicable.

If SEVAZO undergoes a merger, acquisition, restructuring, financing transaction, sale of assets or similar corporate transaction, personal information may be transferred as part of the relevant business assets or operations.

Any such transfer will be handled subject to applicable law and appropriate privacy and data protection requirements.

SEVAZO may use or link to third-party services such as payment providers, mapping services, communication providers, analytics tools, cloud infrastructure and other technology services.

Third-party providers may process information according to their own terms and privacy policies. Users should review applicable third-party privacy notices when interacting with external services.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.

The updated version will be published on this page with a revised "Last Updated" or effective date. Users are encouraged to review this page periodically.