Terms & Conditions for SEVAZO Sellers

SEVAZO means the SEVAZO business, its website, mobile application, Seller Dashboard and related services.

Seller/Vendor means an approved business or person listing and supplying products through SEVAZO.

Customer/Buyer means a person placing an order through the Platform.

SEVAZO operates as a technology-enabled marketplace e-commerce platform that facilitates transactions between participating Sellers and Customers.

The Seller ordinarily remains responsible for the underlying product supply, ownership, lawful sale, product information, applicable product taxes and applicable customer tax invoice.

SEVAZO does not acquire ownership of Seller inventory merely because a product is listed, an order is routed, payment is facilitated or delivery is coordinated.

Nothing in these Terms creates a partnership, joint venture or employer-employee relationship between SEVAZO and the Seller.

Seller must provide true, current and complete information during onboarding and keep such information updated.

• Legal/business name and trade/store name.
• PAN and GSTIN, where applicable.
• Business and operating address.
• Bank account and IFSC details for settlements.
• Udyam or other applicable registration details.
• Category-specific licences and registrations.
• Authorised representative and contact information.

SEVAZO may verify documents periodically and may restrict listings or settlements where information is missing, expired, false or materially inconsistent.

Category-specific licences such as FSSAI or pharmacy/drug licences are required where applicable to the Seller or product category.

• Product name, brand, model, size, colour, variant and specifications must be accurate.
• Product images and descriptions must represent the actual product.
• Price, MRP and tax information must be accurate.
• Stock quantity must be reasonably accurate and updated.
• Counterfeit, stolen, prohibited, unsafe, recalled or expired products are prohibited.
• Required batch and expiry information must be maintained where applicable.
• Orders must be fulfilled from the approved Seller location unless authorised otherwise.

Repeated stock inaccuracies, misleading listings, order cancellations or fulfilment failures may result in listing restrictions, suspension or other contractual action.

• Seller controls the selling price subject to applicable law and Platform rules.
• Seller must comply with applicable Legal Metrology and packaged-commodity requirements.
• Consumer-facing information must not be false, misleading or materially incomplete.
• Seller is responsible for applicable HSN, GST rate and tax information for its goods.
• Where prices are displayed as tax-inclusive, applicable taxes should be appropriately reflected in the displayed price and invoice.
• Seller must not impose an undisclosed handling, packing or surcharge through the order process.

Promotions and discounts may be Seller-funded or SEVAZO-funded as stated in the applicable commercial terms.

SEVAZO may charge Sellers a Platform Support Fee / Marketplace Support Fee / Commission for technology-enabled marketplace and related support services.

The fee/commission percentage, fixed fee or other commercial charge will be specified in the Seller's commercial schedule, onboarding offer, Seller Dashboard or another agreed communication.

If a 0% Founding Partner promotional offer is granted, its duration and scope will be specified in the applicable offer. After the promotional period, standard commercial rates may apply after applicable notice.

Underlying Seller goods are not treated as SEVAZO inventory merely because SEVAZO collects or facilitates payment.

If SEVAZO separately supplies delivery, advertising, membership, franchise or another distinct service, the relevant service classification and tax treatment may be separately applied where required.

1. Seller must accept/process orders only where inventory is available.
2. Seller must prepare orders within the preparation time/SLA shown in the Seller Dashboard.
3. Seller must pack products suitably for the product category and transport conditions.
4. Seller must mark an order ready only when actually ready for handover.
5. Seller must not substitute products outside the applicable customer/Platform process.
6. Seller must not redirect orders to an unapproved third party without approval.

SEVAZO may use dynamic SLAs such as 3 minutes, 5 minutes, 10 minutes, 15 minutes, 30 minutes, 1 hour or 3 hours depending on product, location and operating conditions.

The estimate displayed for a specific order will prevail.

• Seller must hand over the correct parcel to an authorised SEVAZO delivery partner.
• Seller should verify Order ID, OTP or another Platform verification method where enabled.
• Seller remains responsible for negligent or inadequate packaging before handover.
• After handover, responsibility will be allocated according to the cause of loss, damage, delay or tampering and applicable law.
• Seller must not privately use SEVAZO riders for unrelated deliveries without permission.

Delivery estimates are not blanket guarantees and may be affected by traffic, weather, availability, customer location, system issues and other operational conditions.

Where SEVAZO facilitates customer payment collection, the amount received may be subject to reconciliation, refunds, chargebacks, taxes, platform fees and other contractual or statutory adjustments before settlement.

Underlying Goods Invoice

Where the Seller is the supplier of the goods, the Seller remains responsible for issuing the applicable customer tax invoice in accordance with applicable GST and other laws.

SEVAZO may provide invoice-display or technology facilities, but this alone does not make SEVAZO the supplier of those goods.

SEVAZO Service Invoice

SEVAZO may issue a tax invoice to the Seller for Platform Support Services and separately chargeable services.

For the relevant platform/support service, SEVAZO currently intends to use SAC 998599, subject to applicable law and professional review.

The above amounts are illustrative only. Actual GST rate, place of supply, commission treatment and statutory deductions must follow applicable law and the final CA/accounting configuration.

SEVAZO may deduct or collect applicable taxes from eligible Seller transactions.

Such deductions or collections are separate from GST charged by SEVAZO on its own taxable services.

Income-Tax TDS

Where an applicable e-commerce TDS provision applies, SEVAZO may deduct the statutory amount and deposit and report it as required by applicable law.

Statutory provisions and rates may change from time to time. SEVAZO will apply the provision applicable to the relevant transaction date.

GST TCS

Where SEVAZO is required to act as an electronic-commerce operator for GST TCS purposes and the statutory conditions are satisfied, SEVAZO may collect and report GST TCS as required by applicable law.

Seller must provide correct PAN, GSTIN and other tax information and cooperate with reconciliation of TDS/TCS credits.

Seller must cooperate with SEVAZO's customer support, return and refund process.

Customer-facing return and refund rights are governed by SEVAZO's current Refund & Cancellation Policy and applicable law.

• Wrong, missing or defective items may result in refund/replacement after verification.
• Packaging damage attributable to Seller may be charged back.
• Expired, unsafe or materially misdescribed goods may result in refund and seller adjustment.
• Where loss is caused solely after correct handover by a delivery partner, Seller will not be charged merely because it supplied the correct product and complied with packaging requirements.
• Payment reversals and chargebacks may be adjusted against settlements where legally and contractually permitted.

Evidence may include photographs, delivery proof, scans, OTP/order records, customer statements and Seller records.

• Products must be genuine and lawfully sourced.
• Applicable labelling, packaging and Legal Metrology rules must be followed.
• Food products must comply with applicable FSSAI requirements.
• Regulated pharmaceutical products may be listed only with required licences and applicable controls.
• Products must not be expired, adulterated, contaminated, recalled or knowingly unsafe.
• Seller must maintain source documents and licences where required for verification.

SEVAZO may request documents, conduct reasonable compliance checks or restrict listings where there is a credible safety, legal or consumer-protection concern.

Unless SEVAZO expressly enables a legally compliant category, Sellers must not list or supply:

• Illegal drugs or unlawful controlled substances.
• Weapons, ammunition, explosives or prohibited weapon-related products.
• Counterfeit, stolen or infringing goods.
• Alcohol, tobacco/nicotine or other age-restricted products where not legally enabled by SEVAZO.
• Unsafe, recalled or prohibited consumer products.
• Products requiring a licence or approval that Seller does not hold.
• Any product prohibited by applicable law or SEVAZO's Restricted Product Policy.

Seller may receive limited Customer information only to fulfil an assigned order or perform an authorised Platform function.

• Use Customer information only for the authorised SEVAZO transaction.
• Do not copy, scrape, sell, rent, export or independently build a marketing database from Platform-derived Customer information.
• Do not contact Customers for unrelated marketing or off-platform solicitation using SEVAZO data unless expressly permitted by applicable law and SEVAZO.
• Apply reasonable security controls and restrict access to authorised personnel.
• Promptly notify SEVAZO of suspected loss, unauthorised disclosure or security incident involving Platform-derived personal data.

Please refer to the SEVAZO Privacy Policy for SEVAZO's personal-data handling practices.

Seller grants SEVAZO a non-exclusive, limited, royalty-free licence during the active listing or Seller relationship to host, reproduce, resize, format, display and promote the Seller's store name, logo, product images and listing content for operating and marketing the Platform.

Seller represents that it has the rights or permissions necessary to provide such content and that its authorised use by SEVAZO will not knowingly infringe third-party intellectual property rights.

Seller must promptly notify SEVAZO if any listing content becomes subject to a valid third-party rights complaint.

SEVAZO may restrict, suspend or terminate a Seller account where reasonably necessary because of:

• Fraud, fake orders or payment manipulation.
• Counterfeit, prohibited or illegal products.
• Repeated stock inaccuracies or cancellations.
• Repeated material customer complaints or quality failures.
• False KYC, GST, licence or bank information.
• Customer-data misuse or privacy violations.
• Non-payment of amounts due to SEVAZO.
• Material breach of these Terms or applicable law.

Seller Cancellation Adjustment

Where an accepted order is cancelled because of preventable Seller inventory mismanagement, an operational cancellation adjustment may apply as specified in the applicable commercial schedule, subject to applicable law and the Seller dispute process.

Dispute Window

Seller may raise a debit, penalty or chargeback dispute through the Seller Dashboard/support channel within the applicable dispute window and provide relevant evidence.

Seller agrees, to the extent permitted by law, to indemnify and hold SEVAZO harmless from third-party claims, losses, penalties and reasonable costs arising from Seller's breach of these Terms, unlawful or counterfeit products, defective products, misleading listings, intellectual property infringement, tax non-compliance or negligent acts/omissions.

SEVAZO remains responsible for its own obligations under applicable law.

Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited.

Neither party will be responsible for delay or failure caused by events beyond reasonable control, including natural disasters, severe weather, government restrictions, public emergencies, widespread network outages, strikes, war, civil disturbance or major infrastructure failures, to the extent recognised under applicable law.

These Terms begin when Seller accepts them during onboarding or uses the Seller Platform after being provided access to these Terms.

Seller may request account closure subject to completion of pending orders, returns, refunds, tax reconciliation, settlements and other outstanding obligations.

SEVAZO may suspend or terminate access for material breach, fraud, illegal activity, regulatory risk, safety concerns, repeated service failures or other lawful grounds.

Immediate action may be taken where delay creates material legal, consumer, payment, fraud or safety risk.

Termination does not automatically extinguish accrued payment, tax, confidentiality, privacy, indemnity or dispute-resolution obligations.

The parties should first attempt to resolve disputes through good-faith discussion and the SEVAZO Seller support/dispute process.

If a dispute cannot be resolved, the parties may refer it to arbitration in accordance with the Arbitration and Conciliation Act, 1996, subject to a valid and enforceable arbitration agreement and applicable law.

The appointment mechanism, seat, venue and other arbitration details should be governed by the applicable written agreement or statutory mechanism.

These Terms are governed by the laws of India. Subject to applicable law and a valid arbitration arrangement, competent courts in Jaipur, Rajasthan may have jurisdiction.

Sellers may raise contractual, settlement, operational or compliance grievances through the Seller Dashboard/support system or by contacting SEVAZO.

SEVAZO may update these Terms to reflect changes in law, technology, Platform operations, commercial arrangements or risk controls.

Material commercial changes, including changes to platform fees or seller penalties, will be communicated through the Seller Dashboard, email or another reasonable channel before taking effect where practicable and as required by the applicable agreement or law.

The version published on this page, together with its effective date, identifies the current Terms applicable to the Seller, subject to any separately signed commercial agreement.

By completing Seller registration, electronically accepting these Terms, signing a Seller agreement, or continuing to use the SEVAZO Seller Platform after the effective date, the Seller acknowledges that it has had an opportunity to review these Terms and agrees to be bound by them to the extent permitted by applicable law.

SEVAZO • Jaipur, Rajasthan, India • support@sevazo.in • Last Updated: September 2026